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SoPost for Consumers
SoPost for Consumers
FAQs to get help with ordering a sample or with an existing order.
14 articles in this collection
Written by
David
How do I have my personal data removed from SoPost?
Request to access, update, and delete the information we hold about you.
Written by
David
Updated over a week ago
About SoPost
Who are SoPost?
Written by
David
Updated over a week ago
Can I become a member of SoPost?
Written by
David
Updated over a week ago
How do I find free sample offers?
Written by
David
Updated over a week ago
Do I have to pay for my sample?
We do not charge or take payment for the samples you order.
Written by
David
Updated over a week ago
Help with ordering a sample
How are orders approved?
We want to ensure that everyone who requests a sample has a fair chance. Learn more about how we approved orders.
Written by
David
Updated over a week ago
My authentication code isn't working, what should I do?
How to get your authentication code to work when requesting a sample.
Written by
David
Updated over a week ago
Why is my address not being accepted?
What to do if your shipping address isn't being accepted or can't be verified.
Written by
David
Updated over a week ago
Help with an existing sample request
Can I change my delivery address?
Written by
David
Updated over a week ago
Can I track my order?
How to track your order once it's been approved.
Written by
David
Updated over a week ago
What do I do if I haven’t received my free sample?
It can take a while for samples to be delivered, but here are some helpful tips if you still haven't received it.
Written by
David
Updated over a week ago
What can I do if my sample is broken or empty?
Written by
David
Updated over a week ago
Leaving feedback about a sample
How do I leave feedback or write a review?
Our brand partners love to hear your feedback, so look out for an email to let them know what you thought.
Written by
David
Updated over a week ago
Can I share my review on social media?
Our brand partners are more than happy for you to share your photos and honest feedback about the samples you receive from them.
Written by
David
Updated over a week ago