SoPost for Consumers

FAQs to get help with ordering a sample or with an existing order.

13 articles in this collection
Written by David

How do I have my personal data removed from SoPost?

Request to access, update, and delete the information we hold about you.

Written by David
Updated over a week ago

About SoPost

Who are SoPost?

Written by David
Updated over a week ago

Can I become a member of SoPost?

Written by David
Updated over a week ago

How do I find free sample offers?

Written by David
Updated over a week ago

Help with ordering a sample

How are orders approved?

We want to ensure that everyone who requests a sample has a fair chance. Learn more about how we approved orders.

Written by David
Updated this week

My authentication code isn't working, what should I do?

How to get your authentication code to work when requesting a sample.

Written by David
Updated over a week ago

Why is my address not being accepted?

What to do if your shipping address isn't being accepted or can't be verified.

Written by David
Updated over a week ago

Help with an existing sample request

Can I change my delivery address?

Written by David
Updated over a week ago

Can I track my order?

How to track your order once it's been approved.

Written by David
Updated this week

What do I do if I haven’t received my free sample?

It can take a while for samples to be delivered, but here are some helpful tips if you still haven't received it.

Written by David
Updated this week

What can I do if my sample is broken or empty?

Written by David
Updated over a week ago

Leaving feedback about a sample

How do I leave feedback or write a review?

Our brand partners love to hear your feedback, so look out for an email to let them know what you thought.

Written by David
Updated over a week ago

Can I share my review on social media?

Our brand partners are more than happy for you to share your photos and honest feedback about the samples you receive from them.

Written by David
Updated over a week ago