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SoPost Feedback Options

Choose the feedback option of your choice (Reviews, Survey)

C
Written by Clemence
Updated over 3 weeks ago

Please choose one of the two options.

Questions within each survey cannot be edited or removed however, we can add 2-4 custom questions into the feedback journey.

We'd recommend not sending consumers to leave a review directly on retailer or marketplace site because reviews can get flagged by automated checks that result in losing your ability to collect genuine reviews from customers outside of your campaign.

Option 1 - Review

Please note that Reviews can be syndicated with PowerReviews, BazaarVoice and Yotpo.

Standard Question

Response Options

Nickname

Short text input.

Overall, what rating would you give your {{Product Name}}?

Five-star rating

Review Title

Short text input.

Review

Long text input.

Have you recommended {{Product Name}} to a friend since receiving it?

● Yes

● No, but I will in the future

● No, I wouldn't recommend {{Product Name}}

How likely is it that you would buy {{Product Name}} in the next 6 months?

● Already purchased

● Extremely likely

● Very likely

● Somewhat likely

● Not very likely

● Not at all likely

Consumer Demographics

Options

Notes

What gender do you identify as? (optional)

● Female

● Male

● Other gender identity

Not included when

sampling via Glamour

Beauty Club. This

information is already part of every consumer’s profile.

How old are you? (optional)

● Under 18

● 18-24

● 25-34

● 35-44

● 45-54

● 55-64

● 65+

Not included when

sampling via Glamour

Beauty Club. This

information is already part of every consumer’s profile.

Option 2 - Survey

Brand Feedback

Response Options

Before ordering your sample, had you heard of [BRAND]?

  • Yes

  • No

Before receiving your sample, had you tried [BRAND]?

  • Yes

  • No

Have you recommended [BRAND] to a friend since receiving your sample?

  • Yes

  • No, but I will in the future

  • No, I wouldn’t recommend

Product Feedback

Options

Notes

Before ordering your sample, had you heard of ​{{Product Name}}?

  • Yes

  • No

Not included when

sampling via Glamour

Beauty Club. This

information is already part of every consumer’s profile.

Before receiving your sample, had you tried {{Product Name}}?

  • Yes

  • No

Not included when

sampling via Glamour

Beauty Club. This

information is already part of every consumer’s profile.

Overall, what rating would you give your {{Product Name}}?

  • 1-5 star rating

Have you recommended ​{{Product Name}} ​to a friend since receiving it?

  • Yes

  • No, but I will in the future

  • No, I wouldn’t recommend

How likely is it that you would buy {{Product Name}} in the next 6 months?

  • Already purchased

  • Extremely likely

  • Very likely

  • Somewhat likely

  • Not very likely

  • Not at all likely

Consumer Demographics

Options

Notes

What gender do you identify as? (optional)

● Female

● Male

● Other gender identity

Not included when

sampling via Glamour

Beauty Club. This

information is already part of every consumer’s profile.

How old are you? (optional)

● Under 18

● 18-24

● 25-34

● 35-44

● 45-54

● 55-64

● 65+

Not included when

sampling via Glamour

Beauty Club. This

information is already part of every consumer’s profile.


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