About
Comments let you leave feedback directly within your campaign preview. No more spreadsheets, screenshots, or long email chains – just clear, centralised feedback that can be actioned right away.
Quick feedback loop – your Customer Success Manager sees comments as soon as you leave them, speeding up rounds of revisions and amends
One place for all feedback – invite your team and centralise input so everyone's aligned and nothing gets lost
Efficient feedback – cut out the back-and-forth and focus on giving the best feedback
Context-aware – feedback is organised by journey and page, making it easy to navigate and action
Viewing comments
Comments are only visible to you and your team once you've logged in to Campaign Manager. This ensures that all comments are secure and private.
To view your comments, click on the comments tab over in the left-hand menu of the campaign preview link that your Customer Success Manager has provided you with. You will see an orange dot to highlight any comments that haven't been resolved yet.
Adding comments
You can add comments to leave feedback on your campaign:
Navigate to the journey stage you want to leave feedback on
Open the comments panel by clicking the comments icon
Click the + Add comment button
Type your feedback in the text box
Click Comment to post
Your feedback will appear immediately and your Customer Success Manager will be notified.
Tips for writing effective feedback
When leaving feedback about your campaign, here are some tips on how best to provide it:
Be specific – reference the exact element you're referring to (e.g., "Change the button text on this email")
One topic per comment – this makes it easier to track and resolve individual points
Invite your team – make sure everyone who needs to provide input has access to Campaign Manager so they can leave feedback directly
Updating and tracking the progress of comments
Comment statuses
Comments are organised into two tabs based on their status:
Open – active feedback that needs attention or is being worked on
Resolved – feedback that has been addressed and implemented
Resolving comments
If you are happy that your feedback has been actioned, you can click the blue tick to mark it as resolved. The comment will be removed from the open comments list and moved to the resolved tab.
Deleting comments
If you've left a comment by mistake or it is no longer relevant, you can click on the three dots next to the comment and click Delete.
Viewing all comments
Comments are grouped by the stage of the journey you're currently viewing. You can see all other comments across for your selected journey under the Comments on other stages heading.
