About
Comments let you leave feedback directly within your campaign preview. No more spreadsheets, screenshots, or long email chains – just clear, centralised feedback that can be actioned right away.
Quick feedback loop – your Customer Success Manager sees comments as soon as you leave them, speeding up rounds of revisions and amends
One place for all feedback – invite your team and centralise input so everyone's aligned and nothing gets lost
Efficient feedback – cut out the back-and-forth and focus on giving the best feedback
Context-aware – feedback is organised by journey and page, making it easy to navigate and action
Viewing comments
Comments are only visible to you and your team once you've logged in to Campaign Manager. This ensures that all comments are secure and private.
To view your comments, click on the comments tab over in the left-hand menu of the campaign preview link that your Customer Success Manager has provided you with. You will see an orange dot to highlight any comments that haven't been resolved yet.
Adding comments
You can add comments to leave feedback on your campaign:
Navigate to the journey stage you want to leave feedback on
Open the comments panel by clicking the comments icon
Click the + Add comment button
Type your feedback in the text box
Click Comment to post
Your feedback will appear immediately and your Customer Success Manager will be notified.
Tips for writing effective feedback
When leaving feedback about your campaign, here are some tips on how best to provide it:
Be specific – reference the exact element you're referring to (e.g., "Change the button text on this email")
One topic per comment – this makes it easier to track and resolve individual points
Invite your team – make sure everyone who needs to provide input has access to Campaign Manager so they can leave feedback directly
Updating and tracking the progress of comments
Comment statuses
Comments are organised into two tabs based on their status:
Open – active feedback that needs attention or is being worked on
Resolved – feedback that has been addressed and implemented
Replying to comments
You can reply directly to comments in the commenting sidebar, making it easier to have conversations and manage feedback without leaving the product.
To reply to a comment:
Click on the comment you want to reply to.
The reply field will appear.
Enter your response and submit it.
Replies are grouped with the original comment, so you can have longer conversations in a single thread rather than creating separate comments.
Attaching images to comments
You can attach images directly to a comment, making it easier to share new creative, screenshots and visual references alongside your feedback without leaving the journey builder.
To attach images to a comment:
Start writing a new comment.
Click the attach icon in the comment field.
Select the images you want to attach. You can attach up to 10 images to a single comment.
Finish writing your comment and submit it.
The images will appear alongside your comment so that anyone reviewing the feedback can see the relevant assets and context in one place.
Using images shared in comments
Images attached to comments are automatically saved to the Journey's asset library, so they can be used directly in the journey without needing to download and re-upload them.
To use an image that has been shared in a comment:
Find the image block you want to change in the journey touchpoint and select Change image.
Select Upload from assets.
Choose the image you want to use from the asset library.
The selected image will then be added!
This makes it easy to go directly from feedback to making the requested change.
Comment notifications
You can receive email notifications when new comments and replies are added to a campaign. To receive notifications, you need to be watching the campaign with notifications turned on. If you add a comment or reply to a campaign that you aren't currently watching, you'll automatically be added as a watcher.
Notification emails include both new comments and replies and are sent every 10 minutes. If multiple comments or replies are added within that 10-minute period, they'll be consolidated into a single email.
Resolving comments
If you are happy that your feedback has been actioned, you can click the blue tick to mark it as resolved. The comment will be removed from the open comments list and moved to the resolved tab.
Deleting comments
If you've left a comment by mistake or it is no longer relevant, you can click on the three dots next to the comment and click Delete.
Viewing all comments
Comments are grouped by the stage of the journey you're currently viewing. You can see all other comments across for your selected journey under the Comments on other stages heading.
