How are orders approved?

We want to ensure that everyone who requests a sample has a fair chance. Learn more about how we approved orders.

David avatar
Written by David
Updated over a week ago

To ensure everyone who engages with our sampling campaigns has a fair chance, we limit orders to one per person, and on some occasions, one order per household. This is on a per campaign basis.

When you submit an order to us, you provide us with your postal address and your email address. We also record your IP address of the device you used to submit the order. To be clear, we treat your IP address information as Personal Data, and we have controls in place to ensure that this data is secure. You can read more about this in our Privacy Notice.

Based on the address details that you enter into the form, if your order is the only one for a given postcode/zip code, we’ll automatically approve your order.

However, if there is more than one order for the postcode/zip code that you gave us – for example if a neighbour also submitted an order – then it requires manual approval. We have some rather helpful staff members whose job it is to look at all of the orders for a given postcode requiring manual approval. Using the postal address, email address, and IP address, our staff will make an informed decision about whether to approve your order. The staff who make these decisions have all received appropriate data protection training, GDPR training, and training to ensure we uphold our own information security controls.

Depending on the campaign, if your order matches the rule of one per person or one per household, and you meet the brand’s chosen criteria, it will be approved. It will then be sent to fulfilment for delivery to the address that you submitted

Most of our brand partners will send you a confirmation email once your order's been approved. It'll include an Order ID which you can use to track your order at

Please bear in mind that orders can take a few days to be shipped and do sometimes take a few weeks to get through the postal network.

Did this answer your question?