To ensure everyone who engages with our sampling campaigns has a fair chance, we limit orders to one per person, and on some occasions, one order per household. This is on a per campaign basis.

When you submit an order to us, you provide us with your postal address and your email address. We also record your IP address of the device you used to submit the order. To be clear, we treat your IP address information as Personal Data, and we have controls in place to ensure that this data is secure. You can read more about this in our Privacy Notice.

Based on the address details that you enter into the form, if your order is the only one for a given postcode/zip code, we’ll automatically approve your order.

However, if there is more than one order for the postcode/zip code that you gave us – for example if a neighbour also submitted an order – then it requires manual approval. We have some rather helpful staff members whose job it is to look at all of the orders for a given postcode requiring manual approval. Using the postal address, email address, and IP address, our staff will make an informed decision about whether to approve your order. The staff who make these decisions have all received appropriate data protection training, GDPR training, and training to ensure we uphold our own information security controls.

Depending on the campaign, if your order matches the rule of one per person or one per household, it will be approved. It will then be sent to fulfilment for delivery to the address that you submitted.

We don’t currently notify you when your order is approved, but we’d love to in the future! Please bear in mind that orders do sometimes take a few weeks to get through the postal network.

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